Reputation

Review request software that asks at the right moment, every time

Tie review requests to the events that mean a customer is happy: a finished job, a paid invoice, a closed deal. Each customer gets a personal, trackable link by text or email, lands on the review sites you choose, and has a private way to tell you if something went wrong.

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In short

Review Requests in SaaSVisionary: Ask for reviews automatically the moment a job is done. It is part of one platform that combines CRM, business phone, AI receptionist, messaging, automation and payments for small businesses and agencies. Review requests, tracking links, private feedback and the review widget are included on the Team plan and above. Every plan includes unlimited contacts and a 14-day free trial.

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6+Pre-listed review sites, plus any custom URL

3Tracked states: opened, clicked, completed

1Unique link per customer

14-dayFree trial on every plan

Why it matters

Good work doesn't turn into reviews on its own

Most satisfied customers are happy to leave a review. They just aren't asked, or they're asked days later in a batch email that feels like admin. Meanwhile, the occasional frustrated customer has no obvious private channel, so their first outlet is a public star rating. A consistent, well-timed request solves both problems.

Grow

What you get with Review Requests

Requests triggered by real events

Send a request from any workflow: a task marked complete, an invoice paid, a deal won or an appointment finished. Nobody has to remember.

A trackable link for each customer

Every request carries its own link, so you can see who opened it, who clicked through and who finished leaving a review.

Destinations per location

Per location, choose which sites to show and in what order: Google, Tripadvisor, Yelp, Facebook, BBB, Trustpilot or a review link of your own.

Private feedback and recovery

Customers can share their experience privately. Each response gets an owner, internal notes and a status from needs follow-up to resolved.

Google reviews in one place

Link each location to its Google listing and pull reviews in through your own Outscraper key. Re-syncing never creates duplicates.

AI-drafted replies

Get a reply draft for each Google review written with your own AI account, then edit it and post it on Google yourself.

Embeddable review widget

Show your best reviews on any website you run, with a minimum star rating you control.

Sent from your own number

Requests go out by SMS or email from your business number and sending address, and every one is logged in the customer's conversation.

How it works

Up and running in 4 steps

01
Choose your review sites
Add the destinations that matter for each location and put your top priority, usually Google, first in the list.
02
Pick the trigger
Decide which event means the customer is ready: a completed job, a paid invoice or a won deal. Add a short wait if you like.
03
Write the message
Keep it brief and personal, include the customer's first name and their unique link, and choose SMS, email or both.
04
Follow up and showcase
Assign any private feedback to a team member, reply to new Google reviews with AI drafts and embed your best reviews on your site.

Ask while the experience is fresh

Take Blue Fern Landscaping. When a crew lead marks a job complete in SaaSVisionary, the customer gets a text an hour later with their name, the crew's name and a link. Customers who already replied to the crew by text see the request in the same thread, which makes it feel like a conversation instead of a survey.

Waits and branches in the workflow builder control timing
Separate destinations for each branch or service area
Status tracking shows who still needs a gentle reminder

Handle unhappy customers without review gating

Private feedback gives upset customers a direct line to you, and it creates a task so someone actually calls. Every customer is still offered your public review sites, whatever they tell you privately. That keeps your process fair to customers and in line with the policies of the major review platforms.

Private feedback is never published anywhere
Assignee, notes and recovery status on every response
Public review links remain available to all customers

Plans & availability

Review requests, tracking links, private feedback and the review widget are included on the Team plan and above. Google review syncing uses your own Outscraper account, and AI reply drafts run on your own AI provider key, each billed by that provider. Every plan includes a 14-day free trial.

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FAQ

Review Requests: frequently asked questions

How can I get more Google reviews for my business?

Ask every customer, consistently, soon after a good experience, and make leaving a review take one tap. SaaSVisionary automates this by sending a personal review link by text or email when a job is completed or an invoice is paid, and it puts Google first in the list of sites the customer sees.

Is sending private feedback first considered review gating?

Review gating means only sending happy customers to public review sites. SaaSVisionary does not do that. Customers can share private feedback with you, but every customer is still offered your public review destinations regardless of what they say. This helps you fix problems while staying fair and transparent.

Can I reply to Google reviews from SaaSVisionary?

You can read synced Google reviews for each location and generate an AI reply draft using your own AI account. Posting the reply directly back to Google is not available yet, so you copy the edited reply into your Google Business Profile. We prefer to be clear about that up front.

Which review sites are supported?

Google, Facebook, Yelp, Trustpilot, BBB and Tripadvisor are available as pre-listed options, and you can add any custom review URL, such as an industry directory. Each location has its own list of destinations in the order you choose, and you can pause a location without losing its history.

How is this different from Podium or Birdeye?

Podium and Birdeye are dedicated reputation platforms that typically price through custom quotes. In SaaSVisionary, review requests are one part of a CRM that also includes texting, calling, invoicing and workflows, on published plans. That means the same system that finishes the job can ask for the review.

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