Live website visitor tracking
Watch who is on your site right now, which page they are reading and how they arrived, including UTM tags, referrer, ad click IDs, device and location.
Website visitor intelligence
See who is on your website, and what they do there
Install a single first-party script to watch visitors arrive in real time, see where they click and how far they scroll, and replay sessions with sensitive fields hidden. When an anonymous visitor fills in a form or replies to an email, their browsing history joins their contact record.
- No credit charge today
- No contract
- Unlimited contacts
In short
Website Visitors in SaaSVisionary: Live visitors, heat maps and session replay tied to contacts. It is part of one platform that combines CRM, business phone, AI receptionist, messaging, automation and payments for small businesses and agencies. Visitor intelligence, heat maps and live chat are included from the Team plan. Every plan includes unlimited contacts and a 14-day free trial.
1Script for visitors, heat maps and replay
3Device views: mobile, tablet, desktop
1–365Days of replay retention, your choice
8xMaximum replay speed, idle time skipped
Why it matters
Page views don't tell you who to follow up with
Standard analytics show that traffic arrived, not who it was or where they got stuck. So your warmest visitors leave without a name attached, page redesigns are based on opinions, and bugs that only affect some devices go unnoticed. Connecting visitor behavior to your CRM turns anonymous traffic into context your team can act on.
Capture
What you get with Website Visitors
Anonymous history that becomes a contact
Visits are recorded before someone identifies themselves. Once they submit a form or click a tracked link, the earlier sessions merge into their contact record.
Click heat maps
See click density on any tracked page, with a ranked list of the most-clicked elements and their share of all clicks.
Rage click detection
Repeated rapid clicks on the same small spot are flagged. They usually point to something that looks clickable but isn't.
Scroll depth with a fold line
A scroll curve shows how far visitors read, with a marker where half of them stop. Separate maps for each device type show what each audience saw.
Private session replay
Replay visits to see where people struggled. Every form input is masked in the browser before upload, and you can exclude whole page areas from recording.
Retention you control
Replay is off until you enable it per site. Recordings are kept for 30 days unless you pick another period from one day up to a year, and are removed automatically when that time runs out.
Live chat with visitor context
Answer questions through a branded chat widget. AI can handle routine replies, and your team sees the visitor's identity and page path when they take over.
How it works
Up and running in 4 steps
- 01
Install the tracking script
Add one lightweight snippet to your site. If you publish pages with SaaSVisionary, tracking can be enabled there too.
- 02
Watch the live board
See current visitors and their sources, and open any known person's timeline to review past visits.
- 03
Turn on heat maps and replay
Choose the sites and pages to analyze, set a retention period and mark sensitive areas to exclude from recording.
- 04
Act on what you learn
Fix confusing elements, reach out to engaged visitors and use page visits in segments and workflows.
Example: finding the leak on a pricing page
Trailhead Bookkeeping noticed plenty of traffic on its pricing page but few consultation requests. Heat maps and a handful of replays explained why within an afternoon.
- Rage clicks showed visitors tapping a plan name that wasn't a link
- The scroll curve showed most mobile visitors never reached the booking button
- Replays confirmed the button was hidden behind a cookie banner on small screens
- Known visitors who viewed pricing twice were added to a follow-up segment
Privacy built into the recorder
Session replay is designed to capture behavior, not personal data. Inputs are masked in the visitor's browser before anything leaves it, and sites without replay enabled never load the recorder at all.
- Add a data-redact attribute to hide specific page regions
- A warning on heat maps built from too little traffic to trust
- Recordings are deleted automatically when retention expires
Plans & availability
Visitor intelligence, heat maps and live chat are included from the Team plan. Session replay requires the Unlimited plan. Every plan includes a 14-day free trial; start it on Unlimited to test session replay too.
Compare plansFAQ
Website Visitors: frequently asked questions
How can I see who is visiting my website?
Install the SaaSVisionary tracking script on your site. You'll see live visitors with their page, traffic source, device and approximate location. Visitors stay anonymous until they identify themselves, for example by submitting a form, and then their earlier visits are linked to their contact record in your CRM.
Is session replay safe for privacy?
Session replay stays disabled until you switch it on for a particular site. Every input field is masked in the browser before any data is uploaded, so keystrokes are never recorded. You can hide whole sections with a data-redact attribute, and recordings are deleted automatically after the retention period you choose. Check your local privacy rules and update your policy accordingly.
How is this different from Hotjar?
Tools like Hotjar focus on analytics in a separate account. SaaSVisionary connects the same kind of heat maps and replays to your CRM, so a visitor's sessions sit next to their calls, emails, deals and invoices. Your sales team can see what a lead looked at before calling them.
How much traffic do I need for heat maps?
Heat maps build up as visits happen, so they become useful quickly on busy pages. For pages with very few views, around 30 or fewer, SaaSVisionary shows a warning, because patterns from a handful of visits are not reliable enough to base design decisions on.
Does the tracking script slow down my site?
The tracker is a lightweight first-party script, and heat maps and replay run from that same snippet rather than adding more. The session recorder is only downloaded on sites where replay is enabled, so sites that don't use it never load that code.
Which plan do I need for visitor tracking?
Live visitor tracking, heat maps and live chat are included from the Team plan. Session replay requires the Unlimited plan. Start a 14-day free trial on the Unlimited plan to try all of it before paying.
Guides & articles
Learn more about Website Visitors
Respectful Cold Calling: A Code of Conduct for Agency Sales Teams
Cold calls do not have to feel pushy. Here is a practical code of conduct agencies can adopt so every outbound call is honest, legal, and worth the prospect's time.
Automated Lead Nurturing for Agencies: Win the 'Not Yet' Leads
Many of the prospects who say 'not right now' will hire someone within a year. An automated nurture program makes sure that someone is you. Here is a 90-day plan to build one.
How to Personalize Your Agency Website for Each Visitor With AI
A restaurant owner and a SaaS founder land on the same agency homepage and see the same generic headline. Here is how to use AI and simple rules to show each of them something that fits.
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Put every lead, call and payment in one place
Try the plan you choose free for 14 days. Switch plans or cancel any time from your billing settings.
- 14-day free trial
- No contract
- Unlimited contacts