SaaSVisionary
Start free trial

Legal

Acceptable Use Policy

The rules every SaaSVisionary customer and user must follow, so that the platform stays lawful, trusted by carriers and safe for the people you contact.

Last updated September 26, 2026

Last updated: September 26, 2026

This Acceptable Use Policy (“Policy”) forms part of our Terms of Service. It applies to every customer and to every person who uses a workspace, including invited team members. The customer is responsible for ensuring that its users follow this Policy.

Provider: Lars Eppendahl, trading as saasvisionary.com (full provider details in our Imprint) · support@saasvisionary.com.

1. General principle

Use SaaSVisionary only for lawful business purposes and in a way that respects the rights of the people you communicate with. The laws that apply depend on where you and your recipients are located; you are responsible for knowing and following them.

2. Prohibited content

You may not use the Services to store, send, publish or process content that:

  • is illegal, or promotes or facilitates illegal activity;
  • infringes copyrights, trademarks, privacy or other rights of third parties;
  • is fraudulent, deceptive or misleading, including phishing, fake invoices, impersonation of people or organizations, and misleading claims about products, prices, health or earnings;
  • is defamatory, harassing, threatening, hateful or incites violence or discrimination;
  • sexually exploits minors or is otherwise sexual content involving minors, or is sexually explicit content sent without the recipient’s request;
  • contains malware, viruses or other harmful code;
  • relates to goods or services that are unlawful where they are offered, or that carriers commonly restrict for business messaging without the required approvals, such as illegal drugs, unlicensed gambling, unlicensed financial services, debt relief schemes or firearms.

3. Messaging, calling and email rules

These rules apply to SMS, MMS, messaging apps, voice calls, voicemail drops and email sent through the Services.

  • Contact people only if you have a lawful basis for doing so. For marketing messages and calls, this generally means prior, express consent from the recipient, obtained in a way you can prove.
  • Do not use purchased, rented, scraped or harvested contact lists.
  • Consent applies to the sender and purpose for which it was given. Do not reuse it for other purposes or pass it on.

3.2 Opt-out

  • Every marketing message must identify you as the sender and offer a simple way to opt out (for example, replying STOP or clicking an unsubscribe link).
  • Honor opt-out requests promptly and within the time the law requires; do not contact the person again for marketing purposes afterwards.
  • Do not disable or circumvent the opt-out handling of the Services.

3.3 Timing and frequency

  • Respect quiet hours: do not send marketing messages or place marketing calls at night or at other times prohibited in the recipient’s location. As a minimum, avoid contacting recipients before 8 a.m. or after 9 p.m. in their local time.
  • Keep the number of messages to what the recipient agreed to and can reasonably expect.

3.4 No spam, no deception

  • No unsolicited bulk messages or emails.
  • No spoofing: do not falsify or hide caller ID, sender names, sender addresses or email headers.
  • No “snowshoeing” (spreading traffic across many numbers or domains to evade filters), and no rotation of numbers to avoid blocking.
  • Do not use URL shorteners or links designed to hide the destination.

3.5 Automated calls and prerecorded messages

  • Do not place calls using an automated dialing system, artificial or prerecorded voices, or AI voices to mobile numbers or residential lines without the prior consent required by law, for example under the US Telephone Consumer Protection Act (TCPA).
  • Check national and applicable state do-not-call lists where required, and maintain your own internal do-not-call list.

Depending on your recipients, relevant rules include § 7 of the German Act Against Unfair Competition (UWG), the GDPR and national ePrivacy laws in the EU, the US TCPA, the US CAN-SPAM Act, US state telemarketing and mini-TCPA laws, the Canadian Anti-Spam Legislation (CASL) and the UK Privacy and Electronic Communications Regulations (PECR). You must also follow the requirements of carriers and messaging providers, including A2P 10DLC brand and campaign registration and toll-free verification for US messaging, and the content rules of the provider accounts you connect.

4. Artificial intelligence

You may not use AI features of the Services to:

  • impersonate a real person or organization, or clone a person’s voice without their consent;
  • make people believe they are talking to a human where the law requires disclosure of AI use, or deny being an AI when sincerely asked;
  • generate content that is prohibited under section 2, or produce deceptive content such as fake reviews or testimonials;
  • make fully automated decisions with legal or similarly significant effects on individuals without the safeguards required by law;
  • record or transcribe calls without the consent required by law.

Review AI output before relying on it and remain responsible for what your AI assistants say and send.

5. Security and platform integrity

You may not:

  • access or attempt to access accounts, data or systems that you are not authorized to access;
  • probe, scan or test the vulnerability of the Services, or perform penetration or load tests, without our prior written consent;
  • interfere with or disrupt the Services, for example through denial-of-service attacks or excessive automated requests;
  • circumvent usage limits, authentication or other technical protection measures;
  • share login credentials among multiple people or resell access to the Services.

Responsible disclosure: if you discover a security vulnerability, please report it to privacy@saasvisionary.com and give us a reasonable time to fix it before disclosing it. Do not access, alter or delete data beyond what is strictly necessary to demonstrate the issue. We will not take legal action against good-faith research that follows these rules.

6. Enforcement

If we become aware of a breach of this Policy, we may take proportionate measures, depending on the severity of the breach, in particular:

  • asking you to stop or correct the conduct;
  • removing or blocking specific content;
  • temporarily restricting individual functions, such as sending messages or placing calls;
  • suspending your account;
  • terminating the contract for good cause in accordance with the Terms of Service.

Where reasonably possible, we will warn you first and give you an opportunity to respond. In urgent cases, for example where recipients, carriers or our platform are at risk, we may act immediately and inform you afterwards. We may report unlawful activity to the competent authorities and cooperate with carriers and law enforcement where legally required. Fees already paid are not refunded where measures are taken because of your breach.

7. Reporting abuse

If you received unwanted messages or calls sent through SaaSVisionary, or want to report any other breach of this Policy, email support@saasvisionary.com. Please include, where available, the sending phone number or email address, the date and time, and a copy or screenshot of the message. We will review every report and take action where appropriate.

8. Changes

We may update this Policy in accordance with the change procedure in the Terms of Service.

Open in new tab ↗

Loading…